Terms and condition
Welcome to Scentorals Perfumes. By using our website, placing an order, or interacting with our services, you agree to the following terms and conditions. Please read them carefully.
1. General Information
This website is operated by Scentorals Perfumes.
By accessing our site, you confirm that you are at least 18 years old or using the site under parental guidance.
We reserve the right to update, modify, or change these Terms at any time.
Continued use of the website constitutes acceptance of these changes.
2. Products & Descriptions
We specialize in premium, long-lasting perfumes with up to 50% oil concentration.
We aim to provide accurate product descriptions and images, however:
- Slight variations in packaging, bottle design, or scent strength may occur.
- Colors and shades may appear differently depending on screen settings.
These variations are not considered defects.
3. Pricing & Payments
All prices listed on our website are in PKR (Pakistani Rupees).
We accept available payment methods shown at checkout, which may include:
- Cash on Delivery (COD)
- Bank transfers
- Wallets
- Any other method introduced in the future
We reserve the right to update prices or payment methods without prior notice.
4. Order Confirmation
When you place an order, you will receive a confirmation message via email or WhatsApp.
We may cancel or refuse orders if:
- Payment cannot be verified
- Incorrect contact details are provided
- Suspicion of fraudulent activity
- The product is out of stock
If the order is cancelled, you will be notified promptly.
5. Shipping & Delivery
Please read our full Shipping Policy for detailed information.
Key points:
- We ship across Pakistan only
- Processing time: 1–3 business days
- Delivery time: 3–5 business days
- Free shipping on orders above PKR 3000
- Tracking information is provided after dispatch
We are not responsible for:
- Incorrect or incomplete address provided by the customer
- Delays caused by courier partners, weather, or public holidays
6. Returns, Exchanges & Refunds
Our policies follow strict hygiene and safety protocols.
Key rules (see full Return & Refund Policy):
- Request must be made within 24 hours of delivery
- Unboxing video is mandatory for any claim
- Returns accepted only for damaged, leaked, or wrong items
- Scent preference is not eligible for return
- Customer pays return shipping
- Refunds processed within 3–7 working days after approval
7. Cancellation Policy
Orders can be cancelled only before processing or dispatch.
Once shipped, cancellation is not possible.
Cancellation requests must be sent to:
📧 scentoralsperfumes@gmail.com
8. Intellectual Property Rights
All content on this website—including product images, brand name, text, logo, design, and graphics—is the property of Scentorals Perfumes.
Copying, redistributing, or using our content without permission is strictly prohibited.
9. Limitation of Liability
Scentoral Perfume is not liable for:
- Allergic reactions (please patch-test before use)
- Misuse of products
- Delays caused by courier companies
- Losses due to incorrect addresses provided
Our total liability is limited to the value of the purchased product.
10. User Conduct
By using our website, you agree not to:
- Engage in fraudulent activities
- Attempt to hack, damage, or disrupt the site
- Misuse our content
- Place fake or unauthorized orders
11. Governing Law & Jurisdiction
All disputes will be handled under the legal jurisdiction of Pakistan.
(If you want, I can specify a city like Lahore, Karachi, Islamabad — tell me.)
12. Contact Information
For any concerns, questions, or complaints, contact us at:
📧 scentoralsperfumes@gmail.com